IT Cloud Systems Administrator

FlexTrades - Hudson, WI (Remote) - Mar 2024 to Present

• Administer Azure AD Entra ID, identity governance, application enterprise integrations, SSO, and Conditional Access policies across the organization.
• Engineer secure authentication flows by implementing MFA, Conditional Access baselines, device compliance rules, and user risk policies aligned with Zero Trust.
• Manage Microsoft 365 cloud services including Exchange Online, Teams, SharePoint, OneDrive, and cloud mailbox security controls.
• Automate workflows using Power Automate, PowerApps, and Microsoft Forms to reduce manual processes and standardize approvals, provisioning, and compliance tasks.
• Lead new user cloud onboarding sessions, simplifying identity, MFA, Teams, Outlook, and cross platform cloud access for non technical users.
• Build and maintain cloud based remote device management through Atera including automated patching, software deployments, and scripted maintenance routines.
• Manage cloud security signals by reviewing phishing alerts, Exchange transport rules, email authentication flows, and maintaining CodeTwo signature policies.
• Coordinate network troubleshooting, DNS issues, and service outages with MSPs, ISPs, and firewall teams including WatchGuard Firebox appliances.
• Work with MSPs on networking, WatchGuard firewall upgrades, and Backblaze backups.
• Maintain cloud endpoint protection with SentinelOne and WatchGuard EPDR, enforcing threat prevention and remediation workflows.
• Perform infrastructure operations including server restarts, VM manager interactions, firmware upgrades, and cloud access to critical on premises systems.
• Reduce licensing cost waste by auditing cloud licenses, optimizing assignments, and enforcing least privilege.

Highlighted projects

• Built the organization's modern cloud foundation as their first in house IT hire, transitioning legacy systems to a cloud forward model.
• Migrated the company from password only authentication to Azure based SSO with MFA, drastically improving identity security.
• Engineered a standardized Windows laptop image, reducing deployment time by seventy percent and improving overall endpoint performance.
• Implemented Apple and iPad provisioning using IBM MaaS360 and Managed Apple IDs for cloud based mobile device management.
• Deployed ticketing, patching automations, monitoring, and asset tracking workflows through Atera to modernize operations.

IT and Facilities Support Specialist

Jackson Healthcare - Maitland, FL - May 2023 to Mar 2024

• Managed Microsoft Intune for 300+ devices across Windows, iOS, and Android including compliance policies, configuration profiles, and app deployments.
• Deployed Microsoft Defender for Endpoint across more than five hundred devices, enforcing cloud delivered threat protection.
• Managed Azure AD Entra ID identity configuration, Conditional Access policies, and MFA security enforcement.
• Performed cloud mailbox administration, SharePoint and OneDrive configuration, Teams management, and collaboration service support.
• Implemented automation using PowerShell and command line tooling to streamline updates and endpoint configurations.
• Supported Okta SSO and MFA deployments for cloud identity and SaaS application access.
• Configured Exchange anti spam rules, email security filters, and troubleshooting for authentication and mail flow.
• Supported distributed cloud onboarding, offboarding, device provisioning, and asset management lifecycles.

Technical Support

Abbott Laboratories - Orlando, FL (Remote) - Dec 2020 to Feb 2023

• Supported a distributed workforce of more than 500 cloud/hybrid connected employees across Windows 10 and 11.
• Maintained a fleet of more than three hundred Windows ten and eleven devices with strong uptime.
• Handled imaging, reimaging, and deployment for internal teams.
• Managed high volume calls and tickets while keeping satisfaction near ninety five percent.
• Implemented access controls for NAVICA accounts, device passwords, and IP checks.
• Resolved VoIP issues using Avaya tools for connectivity and IP problems.

Customer Service Associate

The Home Depot - Orlando, FL - Feb 2016 to Jun 2018

• Provided in person systems support for POS devices, inventory systems, and front facing hardware.
• Onboarded new associates and trained them on enterprise systems.